FAQ
How does Tepperman's online work?
Tepperman’s is pleased to offer you a large variety of products to view online. Browse our tremendous selection of merchandise and use the comparison tools to assist you in finding everything for your home. Should you have additional questions feel free to contact one of our experts by filling out the online form or calling one of our 4 convenient locations. Unfortunately, we are not set up for you to purchase your selections online at this time.
Where can I see your products in a store?
We have 4 convenient locations across Southwestern Ontario, in London, Sarnia, Chatham and Windsor. To see our products in a local Tepperman’s store, visit our locations page.
I saw an item in one of your stores, but I can't find it on your site.
First, try finding it on our site by typing information about the item into the search box at the top of each Tepperman’s page. If you still cannot find the item, you can fill out the online form to have one of our experts contact you to assist you in finding the item you are looking for.
Why do you need my email address?
We request this information so that we can keep you informed about new and promotions at Tepperman’s. We use your email address to:
- Let you know of new offers and promotions
- Provide you with useful information about our products
- Offer you special promotions that may only be available in some areas or to select customers
- We will NEVER sell or provide your information to another party.
How do I know that the colour I see on screen is accurate?
Every computer monitor displays colours slightly differently. To ensure you’re seeing the colour of our products as they truly are, check your monitors calibration. This link may help you if you are unsure, www.wikihow.com/Calibrate-Your-Monitor. If you are still unsure about the colour of a product it is best that you visit a store or speak with one of our experts who may be able to assist you.
How do I open a Tepperman’s account?
All you have to do is fill out the credit application online or in one of our locations to apply for a Tepperman's account. The process takes a few minutes, then press Submit and you’re done!
- Whether you have Great Credit, No Credit, or have had Past Credit Problems, we have financing options that are just right for you!
Opening an account is fast, easy and hassle-free. Choose the method that suits you best.
Apply online here OR
Visit any Tepperman’s location OR
Call one of our In-House Credit Experts at 1-877-315-5173
How do I change the information on my Tepperman’s account?
You can fill out the form online to speak to one of our experts, call one of our In-House Credit Experts or visit any Tepperman’s location to change your street or e-mail address, phone number or payment options.
How do I make a payment on my Tepperman’s account?
Making payments on your Tepperman’s Charge Account has never been easier! You choose how you want to pay!
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TELEPHONE or INTERNET BANKING |
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Use your Financial Institution’s Telephone or Internet Banking Service to pay us. Set up Tepperman’s as a bill and make your payments online or over the telephone. |
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| ATM BANKING |
Pay your Tepperman’s account at your financial institution’s Automatic Teller Machines |
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| AUTOMATIC WITHDRAW |
Supply us with a Void Cheque or Banking Information and your payments will automatically be withdrawn from your chequing account |
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| IN PERSON AT TEPPERMAN’S |
Visit us at any of our showroom locations and pay your account with a personal Cheque, Debit Card, or Cash |
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| BY MAIL |
Mail us a Personal Cheque made out to Tepperman’s and we will apply it to your account |
Do you offer protection for my Tepperman’s account?
Protect yourself, your family, your purchase and your credit rating from the unexpected!
- You are automatically approved for up to $20,000 in payment protection!
- Benefits are paid regardless of any other coverage that you may have!
- There is never a deductible!
- Your rates do not increase even if you have a claim!
- You may cancel your protection on written notice at any time, for any reason, without penalty!
Life Protection - No health questions to answer so you are automatically approved!
In the event of the unfortunate death of you or your joint account holder, the Tepperman’s Payment Protection Plan will pay off your entire account!*
Loss of Employment, Disability and Hospitalization Coverage!
In the event that you become disabled (be it due to accident or sickness), become involuntarily unemployed or become hospitalized, Tepperman’s Payment Protection Plan will pay up to 6 (six) of your monthly payments!*
Property Protection!
The beauty of a $0 deductible with the coverage you deserve! In the event of a loss due to a covered peril, Tepperman’s Payment Protection Plan will pay off your entire contract!*
*Refer to your Certificate of Insurance for full coverage details.
Want to protect your Tepperman’s Charge Account?
It’s your choice! Call us at 1-877-315-5173 or visit us at any one of our store locations.
How do I make a claim on my Tepperman’s account?
It’s easy! Talk to one of our experts
at 1-877-315-5173 or download the claim form here!
I see you updated your website. Do I need to add my email address again?
If you entered your email previously on teppermans.com, we have carried over that information to our new website. If you are unsure you are welcome to enter your information again, we keep our records clean and will ensure you don’t receive duplicate messages from us. Tepperman’s will not sell or provide your private email information to anyone.
Do you share my information with anyone?
We will not share your personal information with anyone, except as is required to fulfill your request for credit should you be opening a Tepperman’s account. All of your private information stays with Tepperman’s and will not be sold.
Can I have the items I see online delivered to me?
Tepperman’s offers convenient delivery within our delivery area. Visit our delivery page here to see if your home is within that area. You can fill out the online form, call one of our experts or visit your location Tepperman’s store should you have questions regarding whether there will be a delivery charge for the item(s) you have selected online.
Can I pick up my merchandise?
Yes – If you have purchase an item online by contacting one of our experts or in one of our locations you may pick up the item at the location which you purchased it.
Our warehouses are open the following hours for your convenience;
Monday – Friday 9am – 9pm
Saturday 9am – 6pm
Sunday 12noon – 5pm
What is your return policy?
All returns and product exchanges of new, unused products must be processed at a Tepperman’s store location. Simply return the product in its original condition and packaging with the original sales receipt you received with your purchase. For warranty claims, or if you require more information or assistance with a return or exchange, please call Customer Care at 1-866-966-5678.
What currency are your prices in?
Please note, all prices on this web site are in Canadian dollars.
Are the prices on this site guaranteed?
Tepperman's makes every attempt to maintain the prices and information on this site, but price changes do occur, sometimes overnight. As a result, prices on items on our website are subject to change.
Please note, we reserve the right to correct pricing in the case of a pricing error or other technical issue on this website.
What types of payments do you accept?
Tepperman’s accepts Visa, MasterCard, Certified Cheque, Money Order or Cash. You may also apply (on approved credit) or charge your purchase to a Tepperman’s account.
Do you sell Gift Cards?
Yes we do have gift cards available for sale in our store locations. Cards may be purchased in any denomination and may be used at any of our Tepperman’s store locations.
Do you offer protection for the products you sell?
Yes, we offer protection plans for upholstered and leather furniture, mattresses, and extended warranties for appliances and electronics.
Where can I see more details about these protection programs?
Click here to view more information on the protection plans offered at Tepperman’s.
What if I have questions about a product?
One of the benefits of Tepperman’s is that there’s someone nearby to answer any questions you may have. If you’re looking at an item, click Ask an Expert and you’ll see the online form, fill out the information and we will answer your message within 24 hours. You can also phone one of local stores where someone waiting to answer your call.
