Our Mission, Vision and Values, like any company, support one another to achieve a common end. A mission statement is the declaration of our purpose as an organization. It encompasses what we do, who we do it for, how we do it and why we do it.

Our vision describes our ideal future state... our road map for success.

Our values are the permanent, unchanging foundation of Tepperman's. They serve as a framework to guide the daily actions and decisions of employees and they represent the standards that will be used to measure all individual and company actions.

Mission...

When we do it right... they will come back.

So what does this mean? It's Tepperman's mission to get customers to come back by giving them the best all around shopping experience that we can... from the moment they decide that they're in the market for home furnishings until they're happy with a Tepperman's product in their home, and ultimately to when they decide to shop with Tepperman's again. A customer who's happy with every aspect of our business will be a customer who will return again and again, will speak positively of their experience with us and may pick us as their home furnishing store of choice for life.

Vision...

To be the store where people love to do business.

Our vision can be applied to more than just the customer. It is applied to everyone that we deal with from suppliers to staff members and business partners. We want everyone we deal with to think of us favourably.

Values...

Respect

We will treat everyone with dignity.
When a person walks away feeling that they have been treated fairly and given the respect that is due they feel good. Whether they are a first time customer coming in to have a look around or a long serving member of our staff, it is important they are happy with the way their concerns are handled. This general good feeling will go a long way towards further positive business dealings and makes for a much happier workplace.

Trust

We will be relied upon.
Everyone should feel that we will stand behind our word and that they can have confidence that what we say will be acted upon. Having faith in us as individuals or a business is the cornerstone in the foundation of a solid future.

Teamwork

We will be unified for a common purpose.
When we work as a team our Mission and our Vision are much easier goals to realize. It will also prove to our business partners, our staff and to the public that they can be confident that no matter who they are in contact with they can expect support. No one part of the whole is more or less important. We are all in this together.

Innovation

We will make positive change to strive for excellence.
New ideas and thoughts are important to a company and individuals for growth and development and when these ideas are well thought out and implemented with a plan in mind the results can be spectacular. Innovation is also crucial to the survival of an independent, family business as competition becomes more and more controlled by corporate "big box" giants.

Passion

We will be committed to everything we do.
When a task is presented to us, approaching it with a positive attitude and giving it the full attention that it is due can have great positive effect and a work environment can become an exciting and interesting place to be. Customer who sees that we are handling their business with passion will be
confident that they are receiving the best possible service.

Family

We will treat customers and coworkers like family.
The Tepperman philosophy has always been that staff, business partners and customers should be treated as an important part of one big extended family. As employees we spend a great deal of time with each other and for the relationship to work well it has to be nurtured carefully and in good faith. Our coworkers and our customers deserve nothing less than to come to a place in which they can feel like they are cared for.