Frequently Asked Questions

We Love To Help

Here is a list of some of our more popular questions. If you have a question that isn’t on our list, you’re looking for answers or need a problem resolved, our customer care associates can help so you can get back to more important things, like relaxing on your new sofa.

  • Tepperman’s is pleased to offer you a large variety of products to view online. Browse our selection of merchandise and use the comparison tools to help you in finding everything for your home. More questions? Contact one of our experts and we will be happy to help out.

  • We have 6 locations across Southwestern Ontario, in Windsor, Chatham, Sarnia, London and Kitchener and Ancaster. Products vary by location, to be sure the product you would like to view is in a location near you please call your nearest Tepperman’s store. and we will be happy to assist you.

  • First, try finding it on our site by typing information about the item into the search box at the top of each Tepperman’s page. If you still cannot find the item, Contact Us and fill out your information to have one of our experts assist you in finding the item you are looking for.

  • We request this information so that we can keep you informed about new specials and promotions at Tepperman’s. We use your email address to offer you special exclusive promotions, let you know about new and exciting offers, and provide you with useful information about our products. We will NEVER sell or provide your information to another party.

  • Every computer monitor displays colours slightly differently. To ensure you’re seeing the colour of our products as they truly are, check your monitors calibration. This link may help you if you are unsure, Calibrate Your Monitor. If you are still unsure about the colour of a product it is best that you visit a store or speak with one of our experts who may be able to assist you.

  • All you have to do is fill out the Credit Application, come in to one of our locations or call one of our In-House Credit Experts at 1-877-315-5173 to apply for a Tepperman’s account.
    Whether you have great credit, no credit, or have had past credit problems, we have financing options that are just right for you! Opening an account is fast, easy and hassle-free.

  • You can fill out the form online Credit Application , speak to one of our experts or visit any Tepperman’s location to change your street or e-mail address, phone number or payment options.

  • Making payments on your Tepperman’s Account has never been easier!


    Use your Financial Institution’s Telephone or Internet Banking Service to pay us. Set up Tepperman’s as a bill and make your payments online or over the telephone.


    Pay your Tepperman’s account at your financial institution’s Automatic Teller Machines.


    Supply us with a Void Cheque or Banking Information and your payments will automatically be withdrawn from your chequing account.


    Visit us at any of our locations and pay your account with a personal Cheque, Debit Card, or Cash.


    Mail us a Personal Cheque made out to Tepperman’s and we will apply it to your account.


    Visa, MasterCard, Certified Cheque, Money Order or Cash. You may also apply (on approved credit) and charge your purchase to a Tepperman’s account.

  • Protect yourself, your family, your purchase and your credit rating from the unexpected!


    Benefits are paid regardless of any other coverage that you may have! There is never a deductible! Your rates do not increase even if you have a claim! You may cancel your protection on written notice at any time, for any reason, without penalty!


    No health questions to answer so you are automatically approved! In the event of the unfortunate death of you or your joint account holder, the Tepperman’s Payment Protection Plan will pay off your entire account!*


    In the event that you become disabled (be it due to accident or sickness), become involuntarily unemployed or become hospitalized, Tepperman’s Payment Protection Plan will pay up to 6 (six) of your monthly payments!*


    The beauty of a $0 deductible with the coverage you deserve! In the event of a loss due to a covered peril, Tepperman’s Payment Protection Plan will pay off your entire contract!* *Refer to your Certificate of Insurance for full coverage details.


    For more information call us at 1-877-315-5173 or visit us at any one of our store locations.

  • It’s easy! Talk to one of our experts at 1-877-315-5173 or Click Here for more information.

  • If you entered your email on, we have carried over that information to our new website. If you are unsure you are welcome to enter your information again, we keep our records clean and will ensure you don’t receive duplicate messages from us. Tepperman’s will not sell or provide your private email information to anyone.

  • We will not share your personal information with anyone, except as is required to fulfill your request for credit should you be opening a Tepperman’s account. All of your private information stays with Tepperman’s and will not be sold.

  • Tepperman’s offers convenient delivery within our delivery area. Call or visit in-store to find out if you are within our delivery area. Click Here more delivery information.

  • If you have purchased an item in one of our locations you can pick it up at the location you purchased it at. Click Here for more information.

  • Our return policy varies depending on the product purchased. If you are not satisfied with your purchase, click here for more details. Find detailed information on our Protection Plans so you can sit back and relax knowing you have total coverage. If you still have questions call Customer Care at 1-877-315-5170

  • All prices on this web site are in Canadian dollars.

  • Tepperman’s makes every attempt to maintain the prices and information on this site, but price changes do occur, sometimes overnight. As a result, prices on items on our website are subject to change. Please note, we reserve the right to correct pricing in the case of a pricing error or other technical issue on this website.

  • Yes we do have gift cards available for sale in our store locations. Cards may be purchased in any denomination and may be used at any of our Tepperman’s store locations.

  • Yes, we offer Protection Plans for upholstered and leather furniture, mattresses, and extended warranties for appliances and electronics.
    Click here to view more information on the protection plans offered at Tepperman’s.

  • Please call your nearest Tepperman’s store. and we will be happy to assist you.

  • Tepperman's welcomes all donation requests in writing using the application form. We recognize that we cannot have a healthy and growing business unless the communities we serve are healthy and sustainable. Each year, we receive many proposals for a variety of initiatives, programs and events. While we are pleased that there are so many volunteers and organizations working to make a difference in our communities, we are focused on youth programs, education and health care.