Returns and Exchanges


Tepperman’s is committed to ensuring you have a positive shopping experience and enjoy your new purchase. With our satisfaction guarantee, you can be confident the new products you purchase are in great condition.

• We will repair or exchange damaged or defective products
• We will repair or exchange products with concealed damage on merchandise picked up
• We will exchange incorrectly ordered product
• Home Décor Accessories and Electronic Accessories in original condition may be exchanged or returned within 7 days of purchase

Tepperman’s offers extended product protection on the majority of our product selection. Our product protection programs have you covered. Please see a store for details.

• The product must be in the original packaging and in original condition with all manuals, accessories, or associated bonus product
• If the exchange product is higher value, the customer is required to pay the difference


If you require more information or assistance with a damaged or defective product, please call Customer Care at 1-877-315-5170 or send an email to